Forum Discussion

darobone's avatar
darobone
New member | Level 2
4 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
billing
cancellations
Payments
francesc2's avatar
francesc2
New member | Level 2
2 years ago

Even though my account has been paid up until April 2024, Dropbox appears to have denied me access.  Contacting support is impossible. Chatting with support was like chatting with a bot. By my reckoning, Dropbox has closed my account with four months still to go, and is making it impossible for me to update my billing details. I ended up registering again in the hope that I would access my existing account. Now it appears Drop box is charging me double for 4 months. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey francesc2, when you say that you've been denied access, can you clarify that?

 

And what kind of charges are you getting? Are they credit card ones or from iTunes/Google Play?

  • Peter Sperski's avatar
    Peter Sperski
    Explorer | Level 3
    2 years ago

    I was double charged by Droopbox and after 1 month of exchanging dozens of emails and chats with their team I was told that it was not a Dropbox charge by a senior consultant. He asked me to open a dispute with my bank. my bank proved it was a Dropbox charge. I got the refund, but it took me 2 months. It was USD 180 charge and I believe many people would just give up, I was close too. It is a very frustrating working with Dropbox customer service team.

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