Forum Discussion

darobone's avatar
darobone
New member | Level 2
4 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

안녕하세요 leesangwon 님, 이 문제로 인해 안타깝게 생각합니다.

 

이에 대해 결제 페이지에 무엇이 표시됩니까? 거기에도 이중 청구가 보이나요?

 

그렇지 않은 경우 결제 조회 도구를 통해 청구 내역을 확인해 보시기 바랍니다.

 

두 요금 모두 동일한 Dropbox 계정에 대해 청구된 것으로 표시되나요?

 

--------

 

Hey leesangwon, sorry to hear about this issue.

 

What do you see in your Billing page about this? Do you see the double charges there as well?

 

If not, I would suggest verifying the charges through our payment lookup tool.

 

Does it show that both charges are for the same Dropbox account?

leesangwon's avatar
leesangwon
Explorer | Level 3
2 years ago

결제 페이지에서는 1개의 결제 청구서만 있지만 제가 카드를 바꾸면서 결제된 내역에는 119.88달러가 같은시간 총 2번 결제되어서 1회를 환불해달라는 이야기입니다.

당사의 전산을 확인하면 되지 않을까요? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi leesangwon, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
    ---

    leesangwon 님, 안녕하세요. 민감한 결제 정보와 관련된 내용이므로 지원팀에 직접 문의하여 이 문제에 대해 자세히 알아보시기 바랍니다.

     

    계정에 로그인하지 않은 상태에서 시크릿/비공개 브라우징 창을 열고 이 링크에 액세스하여 '기타'를 선택한 다음 액세스할 수 있는 이메일 주소와 결제 정보를 입력하면 됩니다.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!