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Forum Discussion

Mwabz's avatar
Mwabz
New member | Level 2
4 years ago

Thanks,  it didnt help,  wanted me to log in with a personal account. My account has been made a business one. Do you know how to pay an existing unpaid invoice?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey Mwabz, thanks for reaching out.

When you say that your account has been made a business one, do you mean that you upgraded your own account to Dropbox Business?

Or are you a member of a Dropbox Business team?

Otherwise, if you just have a Plus/Professional subscription, you can cancel it from the link Mark provided.

They are considered personal accounts.

Let me know how you do.
  • FredNAnn's avatar
    FredNAnn
    Explorer | Level 3
    3 years ago

    My personal account was made a business account. If I use the link to downgrade to basic etc... what will I have access to? I will lose the shared folder.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi FredNAnn, let's jump right into this! 

       

      Did you upgrade your account from personal to Business, or did someone else invited you to join their Business team?

       

      Let me know more, and I'll be more than happy to respond, and guide you through the next steps! 

      • FredNAnn's avatar
        FredNAnn
        Explorer | Level 3
        3 years ago
        I went from a personal to business same email and password) . I have left the business and looking to move files to a new business DB account for the business I left.

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