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jamesstatham's avatar
jamesstatham
New member | Level 2
4 months ago

Dropbox has been charging me £95 for three years, even though I have a free Basic plan.

Today I got a bank notification that DROPBOXINT had taken £95 from my account, via PayPal. But I am on the free version... so after checking my account was still the free version, I checked with Payp...
Dropbox Basic
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

I’m sorry to hear about this, jamesstatham.

After a look into our system, I was able to locate your support ticket and I’ve left an internal note to our team on your behalf. 

They’ll review your case carefully and get back to you as soon as possible in the same email thread.

If you need something else though, you can always nudge me here.

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