Forum Discussion

Isaiah Barrett's avatar
Isaiah Barrett
New member | Level 2
2 years ago

Dropbox has charged my account $119 when I canceled my subscription last month

I went into my bank account today and noticed a charge of $119 that does not make sense. I canceled my dropbox account last month and I am still getting charged. How can I get a refund??
cancellations
Refunds
Isaiah Barrett's avatar
Isaiah Barrett
New member | Level 2
2 years ago

Hi Hannah! I found out the problem, my business account got charged the Dropbox Plus fee for the yearly amount. They said I will be getting a refund because i downgraded back to the Basic plan. Is there a way you can confirm for me that I will be getting that refund back to my business credit card?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Isaiah!

 

I'm glad you were able to figure out what happened.

 

Who mentioned the refund, was it our support team?

 

If so, can you give me the ticket number for your communication with them, so I can check it out?

  • Isaiah Barrett's avatar
    Isaiah Barrett
    New member | Level 2
    2 years ago

    It wasn't a support team, it was Dropbox just saying there would be a refund after I downgraded my account back to Basic

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Isaiah Barrett, do you see any information about a refund on the payments page on your account?

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