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Dropbox is asking me to upgrade, but I'm already upgraded?
DropBox asking to upgrade but i am already upgraded?
I paid for DropBox Plus on 25th March 2025 with Transaction ID: [removed] with my [removed] but DropBox thinks I am still on the Basic Plan??
Thanks for the screenshots! Appreciate it. I’ve gone ahead and removed your personal info in the meantime, since this is a public forum.
However, if you compare the two email addresses on both your devices, there’s a dot added to the email address on your desktop app.
What you can do, in this case, is log out of your desktop app and use the exact same email address you see on your iPhone’s mobile app to sign back in on your computer. You should be seeing your paid account on both devices after that.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThis was from my email on 25th March 2025:
You’ll be charged £95.88 including applicable tax
Amount: £95.88
New space: 2 TB
Transaction ID: [email removed as per Community Guidelines]- Megan
Hi rocketmav, do you get any errors when trying to locate the account using our self-serve look up tool?
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Keep me posted!
I am sick asking Support who do not fix this problem.
DropBox works perfectly on my iphone14 showing the Plus Account (2TB) but the same account on Windows-11 shows me as "Basic" (2Gb)
Its seems I have paid £95 for nothing!!
I've been working away ...
DropBox on my iPhone sees my Plan as "Plus" but DropBox on my Windows-11 Laptop shows my Plan as "Basic" ... both iPhone and Laptop login using same email address
- Nancy
Hi from me too, rocketmav! Can you please use your transaction ID on our lookup page and let me know if the email address you see in the results is the EXACT same as the one you see on your Dropbox account here? Keep in mind that even a dot or another character in one of the two emails means they’re different and you’re being billed for another Dropbox account.
If you receive any kind of errors though, please clarify that, too.
This is really important for us to know; otherwise, we won’t be able to guide you much further unfortunately.
