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Dropbox is asking me to upgrade, but I'm already upgraded?
DropBox asking to upgrade but i am already upgraded?
I paid for DropBox Plus on 25th March 2025 with Transaction ID: [removed] with my [removed] but DropBox thinks I am still on the Basic Plan??
Thanks for the screenshots! Appreciate it. I’ve gone ahead and removed your personal info in the meantime, since this is a public forum.
However, if you compare the two email addresses on both your devices, there’s a dot added to the email address on your desktop app.
What you can do, in this case, is log out of your desktop app and use the exact same email address you see on your iPhone’s mobile app to sign back in on your computer. You should be seeing your paid account on both devices after that.
Support Ticket was #24981628
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the update here, rocketmav.
I'd like you to check a couple of things, to see if we can find where the issue lies.
Firstly, you mentioned that you have the same account on your iPhone and your Windows computer, but one shows as Plus and the other shows as Basic.
When referring to your Windows computer, are you referring to the plan you see when logging in to Dropbox.com? Or the account linked to the Dropbox desktop app on that computer?
