Forum Discussion

avk89's avatar
avk89
New member | Level 1
2 years ago

Dropbox is charging me for an account I have no access to. How can I cancel?

Hi all, I have just discovered Dropbox has been charging me for the last 5 years for an inactive account. It was associated with an email address from my previous workplace which I no longer have a...
billing
cancellations
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi avk89, welcome to our Community!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

avk89's avatar
avk89
New member | Level 1
2 years ago

Hi Megan,

The ticket number is 24582436

Thanks so much,

Alida

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome,avk89. Thanks for that!

    I was able to locate it, and an agent will be with you as soon as possible. Hang tight! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!