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JackEngland's avatar
JackEngland
Explorer | Level 3
6 months ago

Dropbox keeps charging my mom's credit card for my deceased father's Dropbox account.

Dropbox Keeps Charging My Mom's Credit Card For My Deceased Father's Dropbox Account. We don't know his password. We don't care about the files he may have had. We have contacted the credit card comp...
billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey JackEngland​, let's jump right into this! 

Have you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more! 

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