Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
4 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
billing
Payments
Plans
upgrades
Ambercormier's avatar
Ambercormier
Explorer | Level 3
3 years ago
Since the payment hasn't went through I don't have a transaction ID. Is there a way to delete my whole entire account?
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ambercormier, I hope you don’t mind me jumping in. 

 

If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?

  • Ambercormier's avatar
    Ambercormier
    Explorer | Level 3
    3 years ago
    It's not fully charged because I don't keep money in my account but they have tried about 10 times
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi there Ambercormier!

       

      Is it possible that you joined a free Dropbox trial from the app on your phone at some point?

       

      If so, can you follow these steps, to see if it's possible to cancel it?

      • Ambercormier's avatar
        Ambercormier
        Explorer | Level 3
        3 years ago
        Yes but I have canceled the trial

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