Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
4 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
billing
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey FrustratedFormerUser, sorry to hear about this.

 

Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?

FrustratedFormerUser's avatar
FrustratedFormerUser
New member | Level 2
3 years ago

I am being charged monthly with my cc even though I cancelled. How can I get customer service help?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi FrustratedFormerUser, you can contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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