Forum Discussion

Ambercormier's avatar
Ambercormier
Explorer | Level 3
4 years ago

Dropbox keeps trying to charge me and I have the free option.

Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
billing
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey FrustratedFormerUser, sorry to hear about this.

 

Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?

meandyouandthem's avatar
meandyouandthem
New member | Level 2
3 years ago

OMG, How do I get Free of Dropbox!? These stories are horrible. These poor peple. No way to get help?? How do I get rid of all my info at Dropbox, Please help me now. but how does someone help me and contact me??

  • meandyouandthem's avatar
    meandyouandthem
    New member | Level 2
    3 years ago

    This is freaking me out! What is with a company that you can't reach?? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi meandyouandthem, welcome to our Community!

     

    As a first thing, have you tried to cancel your plan, using these steps? If you can't find the manage plan, you might be using a Basic, free plan. Could you check your Plan tab via the web and let me know what it shows?

     

    Also, did you start your trial directly through Dropbox or Google/Apple store?

     

    Give me a shout of any updates, thanks!

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