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Locura53's avatar
Locura53
Explorer | Level 3
4 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums.

I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result. 

When following the typical steps to cancel Dropbox Plus from the Android app, once redirected to Google Play it reads:
"We couldn't find your subscription.

Make sure you're signed into the right account (Note: I am) and check the list of your current subscriptions (It doesn't show up here)."
Has any other Android user ran into this problem? Does it eventually go away, or is this a dire issue? I'd rather not get billed for something if I don't end up feeling the need for it.

 

Thanks,

Locura

cancellations
Dropbox Plus
Plans

37 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Keltrin, sorry to hear about this.

     

    Can you give me the ticket number of the email you sent? 

  • Ruth17's avatar
    Ruth17
    Explorer | Level 3
    2 years ago

    Someone from Dropbox please help - I have the same problem.

    All I want to do is cancel my trial but the app directs me to Google Play, where the subscription does not appear.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Ruth17, I've sent you an email, please could you reply to my message when you get a chance?

  • Boredcol's avatar
    Boredcol
    New member | Level 2
    2 years ago
    Hi
    I have the exact same problem.
    Has this been resolved??.
    Thanks
    Colin.
  • Boredcol's avatar
    Boredcol
    New member | Level 2
    2 years ago
    I figured it out.
    Even though I was clicking the email link to manage my subscription, the link was actually taking me a different Google account.
    When I changed my Google account to the correct one, my DB subscription was there to cancel.
    Phew.
    Good luck

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