Dropbox still charges fee after cancellation,

I'm sorry to hear about that lealeih and Denine!

I'd be happy to assist you both with this, but we'll need to look into some billing specific info.

Please can you both submit a ticket here through our Support channel and then let me know here the ticket number (eg. #1234567) that you receive?

I'll then be able to follow up with you via email to further investigate with you.

Thanks!

Hi I noticed I've been continuing to be charge after I downgraded to free account. I noticed I've been charged after cancelling for over a year... The last charge was [info removed as per Community Guidelines for security reasons] and my account is under [email removed]. Can you please refund all charges made after cancelling

Thanks for joining us here sunoceansand!

In order to assist you with this, you'll need to contact our Support team as we won't be able to discuss any billing or account specific info here. I just removed your personal info from your post for your security too.

Please submit a help request from here, towards the bottom of the page. I'd also suggest to do this while not signed into your Dropbox account, perhaps through an incognito window.

If you have any issues with this, please do let me know.

I hope this helps!

Thanks for getting back to me here lealeih!

I found your ticket and I can see that a member of our team got back to you there recently. When you have the chance, please check your inbox for their reply and they'll be able to assist you further.

Cheers!

I cancelled my subscription in June of 2019 and have continued to be charged every month since then. I need to find out how to get refunded for those months and why I can’t get anyone on the phone. Seems like a scam to me. I’ve been charged $12 every month since June of last year AFTER I CANCELLED THIS SERVICE. I need someone to contact me ASAP! [personal info removed as per Community Guidelines]

Hi there Gailguerrieri, I'm sorry to hear about that!

Due to the nature of the issue and info we would need to look into with you, we'd need to further assist you through our Support channel.

Please submit a request from this page here via an incognito browsing window.

Let me know if you have any questions!

Got charged for the year after cancelling for 14 day trial.  Need the refund

Thanks for joining us here hoverda, I'm sorry to hear that!

Since it's a 14 day trial, did you start this trial through the Dropbox mobile app? If so, the subscription will be handled by your device's app store.

If you'd like to double check that the subscription is cancelled, please have a look at the steps outlined here. In regards to a refund, you can also find the steps in the "Learn more" options linked in that article for each app store.

Let me know what you find!