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Dropbox still charges fee after cancellation,
I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time.
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i have cancelled drop box and it continues to chage me
i want a refund
[removed as per the Community's Guidelines] kelly
please and thank you
- Walter
Dropbox Community Moderator
Hey kelcor; I'm sorry for the late reply.
If you're still having issues with this, I'd suggest contacting our support team through an incognito window without signing into any account.
When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.
I hope this gets resolved for you soon, Kelly.
I was also charged after cancelling my free trial! I am certain I canceled it, and I am very disappointed to see a charge on my account as of today. How can I get a refund?
- Jay
Hi camillerb, thanks for joining the Community!
I'm sorry to hear about this situation. According to our system, I can see you were able to contact the support team directly regarding this matter, and they were able to resolve it for you.
If you require any further assistance, please let us know!
- Hi I thought I canceled my drop box account I haven’t used in 2 months and I just got charged twice.
- DaphneI'm sorry to hear about that Madison-7!
Can you clarify for me, are the charges made through the Google/Apple app store, or directly to Dropbox? You can see this from your bank statement.
If the charge is directly to Dropbox, can you use the lookup tool here to see if the charges might be associated with a different account? I recently cancelled a subscription on the same day that i purchased it. The full amount was however not refunded. Why did that happen? I would like a full refund as I cancelled the subscription on the same day that i purchased it.
In February 2019 we emailed you to cancelled our account that was not being used. You transferred the money back that year to our account and told us you would cancel the subscription. We discovered this year that you have still been taking the subscription money over the last two years. Please could you get back to us with a solution in sorting this out and refunding our money? The account has been cancelled so we have no why of talking to Help and Support. The message we keep getting back is.
"Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team".
You have a lot of our money and would like some help in having it transferred back into our account.
- Lusil
Dropbox Staff
Hey Vishalan Naidu and tomkat1997, thanks for reaching out to us about this and sorry to hear about your frustration.
Due to account-specific information that's needed to look into this, I'd recommend continuing via ticket.
I'm more than happy to send you one, but you can also submit a request from this link (without being signed in).
Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible. Cheers!
