Dropbox still charges fee after cancellation,

Thanks for getting back to me here lealeih!

I found your ticket and I can see that a member of our team got back to you there recently. When you have the chance, please check your inbox for their reply and they'll be able to assist you further.

Cheers!

I cancelled my subscription in June of 2019 and have continued to be charged every month since then. I need to find out how to get refunded for those months and why I can’t get anyone on the phone. Seems like a scam to me. I’ve been charged $12 every month since June of last year AFTER I CANCELLED THIS SERVICE. I need someone to contact me ASAP! [personal info removed as per Community Guidelines]

Hi there Gailguerrieri, I'm sorry to hear about that!

Due to the nature of the issue and info we would need to look into with you, we'd need to further assist you through our Support channel.

Please submit a request from this page here via an incognito browsing window.

Let me know if you have any questions!

Got charged for the year after cancelling for 14 day trial.  Need the refund

Thanks for joining us here hoverda, I'm sorry to hear that!

Since it's a 14 day trial, did you start this trial through the Dropbox mobile app? If so, the subscription will be handled by your device's app store.

If you'd like to double check that the subscription is cancelled, please have a look at the steps outlined here. In regards to a refund, you can also find the steps in the "Learn more" options linked in that article for each app store.

Let me know what you find!

I had a second account that i cancelled before the free trial was over and my credit card has been charged for it. How do i get a refund for the charge? Thanks

Hi AndrewP, I hope you're well today!

Since you mentioned that you started a free trial, was this possible done through the Dropbox app on your mobile device?

If so, please check out this article here with the steps on how to cancel and look into a refund for this charge.

Otherwise, we would need to look into this with you via our Support channel due to the nature of the info we'd need to discuss with you.

While signed into the account you had the trial with, please visit this page and fill in the relevant details under "Submit a Help Request".

Let me know if you have any questions!

Hi!

I can't sign in with the account that i had the free trial with because i deleted it when i cancelled the free trial.

Thanks for getting back to me here AndrewP!

In that case, via an incognito window please visit this page and fill in the "Submit a Help Request" form under there.

You can enter "Not sure" for the first option and then please make sure to enter an email address that you can access and receive emails to, and then fill in the rest with the requested details.

Feel free to let me know the ticket number you receive (eg. #1234567) and I can follow up with you there.

Thanks!