Forum Discussion

carol134's avatar
carol134
Explorer | Level 4
3 years ago

Dropbox thinks I'm a new account even though I've been a subscriber for 10 years.

Dropbox thinks I'm a new account even though I've been a subscriber for 10 years. I don't have access to my hundreds of folders and thousands of files.   How do I gain access again?
Account Settings
Create or delete account
carol134's avatar
carol134
Explorer | Level 4
3 years ago

Hi Hannah, I used my laptop to try to gain access, but still there were no files in my dropbox account.

 

And,  yes, the email that this went to is the one I got notices for my dropbox account.

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I see, thanks for trying, Carol.

 

May we reach out to you via email, so we can investigate this further?

  • carol134's avatar
    carol134
    Explorer | Level 4
    3 years ago

    Yes!  I would very much like that.

     

    Is it OK to provide you my email via this forum?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Carol, we already have it actually. 🙂

     

    I just sent you an email, so we'll continue together there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!