Forum Discussion

carol134's avatar
carol134
Explorer | Level 4
3 years ago

Dropbox thinks I'm a new account even though I've been a subscriber for 10 years.

Dropbox thinks I'm a new account even though I've been a subscriber for 10 years. I don't have access to my hundreds of folders and thousands of files.   How do I gain access again?
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johnhaig's avatar
johnhaig
New member | Level 2
2 years ago

I was inactive for maybe two weeks and today, when I try to log in, I get redirected to sign up.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey johnhaig, sorry to hear that, that sounds a bit strange.

 

Did you receive some kind of email about this?

 

Or is is possible that you tried to sign in with a different address than the one you usually use?

  • johnhaig's avatar
    johnhaig
    New member | Level 2
    2 years ago

    I haven't received any message about this.

    I have saved my credentials in the browser for automatic login, but when that failed three times I tried typing them in manually. That also failed.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      When you say that it fails, are you getting some kind of error message?

       

      If so, can you send us a screenshot, so we can check it out?

      • johnhaig's avatar
        johnhaig
        New member | Level 2
        2 years ago

        No error message, just the same result as using the presaved username and password.

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