Forum Discussion

neuronerd's avatar
neuronerd
New member | Level 2
2 months ago

Erroneous charge despite paused subscription

Dropbox Plan Basic (downgraded from Teams) Payment Method PayPal How did you upgrade? Didn't. Question or Issue I paused my Teams subscription in October (don't want to pay $600 for 3 licenses...
billing
cancellations
downgrade
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
2 months ago

Welcome to the community neuronerd​, thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. This will help you get around the "billing info request" part. 

From there you should be able to contact support. 

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