Forum Discussion

mfalkvidd's avatar
mfalkvidd
Helpful | Level 5
4 years ago

Erroneous "Your credit card expires soon! Don’t forget to update your info" email

Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your b...
billing
Dropbox Basic
Dropbox Plus
MFNL's avatar
MFNL
Explorer | Level 4
4 years ago

I have got the same issue, I updated the details in my account (which indeed needed updating) but a few days later I got a reminder saying that they will downgrade the a account if I do not update my billing details. I thought these updates would go automatically. Can anyone from DropBox comment?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi MFNL, I'd be happy to help! 

 

Was that an email reminder, or a notification in your account? 

 

Provided it's an email, would it be possible for you to check the inbox you received, and then let me know the email address it came from? We need to check it was an official Dropbox domain.

 

Let me know of any updates! 

  • MFNL's avatar
    MFNL
    Explorer | Level 4
    4 years ago

    Dear Megan, thank you for reaching out.

    I received two e-mails. After the first one I updated my details i the account, then I received an e-mail reminder.

    the email was sent from Dropbox <no-reply@dropbox.com>.

     

    Looking forward to hear form you,

    Best wishes,

    Maria

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi MFNL, thanks for getting back to me! 

       

      It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to? 

      • Norfolk VHF's avatar
        Norfolk VHF
        Helpful | Level 6
        4 years ago

        I smell phish.  The culprit got a bona fide notice and decided to use its html to go phishing.

        Just in case I am right, I recommend that all users go to change their passwords (from within DB itself of course, not from any email).  If they are not able to do, they should contact Support.

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