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Forum Discussion
Erroneous "Your credit card expires soon! Don’t forget to update your info" email
Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your b...
Dear Megan, thank you for reaching out.
I received two e-mails. After the first one I updated my details i the account, then I received an e-mail reminder.
the email was sent from Dropbox <no-reply@dropbox.com>.
Looking forward to hear form you,
Best wishes,
Maria
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi MFNL, thanks for getting back to me!
It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to?
I smell phish. The culprit got a bona fide notice and decided to use its html to go phishing.
Just in case I am right, I recommend that all users go to change their passwords (from within DB itself of course, not from any email). If they are not able to do, they should contact Support.
yes, the e-mail account is the same
- Megan
Hey MFNL, happy Friday!
When did you receive the second email?
I'm asking, because if you received it shortly after updating your billing info, then it might have been an automated email, that slipped through the system before registering that you've made all the necessary changes.
Have you recently gotten any new emails after the change?
- I’ve gotten this email at least three times in the last few weeks. Each time I went in and updated my billing info to indicate the new CC expiry date. It’s not phishing in my case. It always takes me to the real Dropbox site to update my billing. Please fix this and stop wasting my time.
