Forum Discussion

mfalkvidd's avatar
mfalkvidd
Helpful | Level 5
4 years ago

Erroneous "Your credit card expires soon! Don’t forget to update your info" email

Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your b...
billing
Dropbox Basic
Dropbox Plus
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi MFNL, thanks for getting back to me! 

 

It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to? 

MFNL's avatar
MFNL
Explorer | Level 4
4 years ago

yes, the e-mail account is the same

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey MFNL, happy Friday! 

     

    When did you receive the second email? 

     

    I'm asking, because if you received it shortly after updating your billing info, then it might have been an automated email, that slipped through the system before registering that you've made all the necessary changes. 

     

    Have you recently gotten any new emails after the change? 

    • Jason S.10's avatar
      Jason S.10
      Explorer | Level 3
      4 years ago
      I’ve gotten this email at least three times in the last few weeks. Each time I went in and updated my billing info to indicate the new CC expiry date. It’s not phishing in my case. It always takes me to the real Dropbox site to update my billing. Please fix this and stop wasting my time.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi Jason S.10, sorry to hear about that! 

         

        Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.

         

        I understand this is not ideal, however the culprit must be that the automation potentially takes some time to "recognize" the fact that you've updated your billing info. 

         

        I'll forward your feedback to the appropriate areas so we can continue to improve. If you have further trouble with it, let me know!

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