Forum Discussion

mfalkvidd's avatar
mfalkvidd
Helpful | Level 5
4 years ago

Erroneous "Your credit card expires soon! Don’t forget to update your info" email

Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your b...
billing
Dropbox Basic
Dropbox Plus
marthabun's avatar
marthabun
Explorer | Level 3
3 years ago

I have another account, but it's free. It has no payment info. I did not recently update the payment method for the other one. It's been there a long time.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marthabun, what is the Dropbox plan that you're using on your paid account? 

 

Did you check the account's billing info, to make sure the payment info is up-to-date there? 

  • Jazzburg's avatar
    Jazzburg
    New member | Level 2
    6 months ago

    Man, this "help" is useless. A major dilemma, an emergency, a worrisome problem. I'm getting these 'renew your credit card' years before it expires. So, seems like phishing. But based on this chat, seems more like complacent incompetence. D-Box just wants to get locked into your credit card for decades  -- or perhaps misuse it in their own phishing scheme...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Jazzburg, I had a look into our system and I can see you’ve logged a support ticket about this. 

    Our team will investigate this on their end and reply back in the same email thread. Please keep an eye out for their response.

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