Forum Discussion

mfalkvidd's avatar
mfalkvidd
Helpful | Level 5
4 years ago

Erroneous "Your credit card expires soon! Don’t forget to update your info" email

Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your b...
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Jazzburg's avatar
Jazzburg
New member | Level 2
6 months ago

Man, this "help" is useless. A major dilemma, an emergency, a worrisome problem. I'm getting these 'renew your credit card' years before it expires. So, seems like phishing. But based on this chat, seems more like complacent incompetence. D-Box just wants to get locked into your credit card for decades  -- or perhaps misuse it in their own phishing scheme...

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Jazzburg, I had a look into our system and I can see you’ve logged a support ticket about this. 

Our team will investigate this on their end and reply back in the same email thread. Please keep an eye out for their response.

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