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legoon1's avatar
legoon1
Helpful | Level 6
5 years ago
Solved

Error Upgrading to Family Plan

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use.  I've tried to sign up for the family plan but each time, when I put in my log in to s...
Dropbox Family
Plans
  • legoon1's avatar
    legoon1
    5 years ago
    I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Can you try clearing your cache and cookies etc. to see if that helps?

  • legoon1's avatar
    legoon1
    Helpful | Level 6
    5 years ago

    Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Do you get any different results if you try to upgrade from this page directly legoon1? 
      • legoon1's avatar
        legoon1
        Helpful | Level 6
        5 years ago
        Just tried and same issue. Error 404 page

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