Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

notbyhalf's avatar
notbyhalf
New member | Level 2
9 months ago

False advertising when assessing plan prices

I came to purchase a plan from Dropbox through Adobe Perks with a 50% off offer for the first year. Sounded good to me. I was presented with the upsell to Essentials and the small print said after a ...
billing
Promotions
upgrades
notbyhalf's avatar
notbyhalf
New member | Level 2
9 months ago

Is it a likely outcome that Dropbox will honour the $153.45/yr for the Essentials Plan?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the screenshots and the additional information too notbyhalf - most appreciated. 

    I  can see that you're in direct contact with our support team in your ticket with ID #24904209 so I'd  recommend replying back to the agent who handled your case for any additional assistance you might need or questions you might have.

    Let me know if there's anything else to add or ask in the meantime. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!