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Forum Discussion

OTFM-BC's avatar
OTFM-BC
Helpful | Level 6
4 years ago
Solved

Family Plan Invite: 'An error occurred'

Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invi...
Dropbox Family
Onboarding
  • OTFM-BC's avatar
    OTFM-BC
    4 years ago

    UPDATE: my problem has been resolved. Unfortunately, I don't know how, nor the root cause. It got addressed by somebody at Dropbox through a service ticket raised by my Family Manager. They didn't specify what the problem was, only said that it was fixed and asked us to re-test. It worked, so I'm closing this.....but I know that's not very satisfactory for other people facing the same issue. The best I can tell you is to have your Family Manager raise a ticket!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi OTFM-BC, happy Tuesday! 

 

I just sent you an email, and I'd be happy to continue troubleshooting with you there.

 

Cheers! 

xiki's avatar
xiki
Explorer | Level 3
4 years ago

I opened a Dropbox family plan and I have the same problem, when I invite a member account, I always get an error. I think it's a plan problem, because the web page shows that my existing plan is Dropbox basic, but I actually have 2T of storage space

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi xiki, you've got an email from me, in order for us to look into this closely. 

     

    See you there! 

    • xiki's avatar
      xiki
      Explorer | Level 3
      4 years ago

      thanks.Another profession have solved the problem.

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