Forum Discussion

Cgk222's avatar
Cgk222
New member | Level 2
2 years ago

Feeling a little duped, after being upgraded from Plus to Essentials

So, they recently upgraded me for "free" from my Plus Plan ($9.99 / month) to the Essentials Plan ($18 / month). I renew in June 2024 (I pay yearly) and I just know they'll bill me for the new, nearl...
Dropbox Plus
Payments
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Cgk222! Hope you’re doing well. 

 

First of all, can you please send me a screenshot of the past invoices/receipts you see on this page? I’d like to have a look, and see what happened. 

 

If there’s any personal info showing, please make sure to mask it.

 

Let me know when you’re ready.

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