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Vedran111's avatar
Vedran111
Explorer | Level 4
2 years ago

Fraud - account charged without permition or upgrade

Hi, On the 22 March, my account was charged 119,88€ which was not made or approved by me. I have a basic plan of 2GB and last time I used my account was 9 years ago. I checked and it seems that I ...
cancellations
Vedran111's avatar
Vedran111
Explorer | Level 4
2 years ago
I did not authorise any charge. The charge was made over paypal. I contacted paypal and they said that there was no unauthorized use.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

So PayPal are saying that you did it. If you didnt you need to go back to them because your account is at risk - if they are buying things here they are going to do it elsewhere. 

 

If you DID do it then you need to follow https://help.dropbox.com/plans/refund

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