You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Philene van Niekerk
3 months agoNew member | Level 2
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
- Philene van NiekerkNew member | Level 2
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent
[removed per Community Guidelines]- MarkSuper User II
wrote:
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent.So if you had a free trial then you have consented to the upgrade. Dropbox very very clearly tells you that you will be charged after said trial. It also emails you confirmation of this.
- Philene van NiekerkNew member | Level 2I did not consent to this, this is daylight robbery. I also didn't give my card details???
- MarkSuper User II
Did you give Dropbox your card information? If you added it here (or an App Store etc.) then the charge is genuine and you've almost certainly not cancelled a free trial. If you did not then somebody has cloned your card and so you need to speak to your card provider.
To contact support go to www.dropbox.com/support WHILE NOT LOGGED IN - even to here. So try an incognito window. This may also help you find the upgraded account: https://help.dropbox.com/billing/find-credit-card-charge
- Philene van NiekerkNew member | Level 2
I did not give my card information to Dropbox or consent to an upgrade, I just did a basic free plan and got money deducted now from my account
I want a refund as I did not consent to upgrade or have money taken from my card for any subscriptions
[removed per Community Guidelines]- wilmastolkNew member | Level 2
I have the same issue. I've been trying to get in touch with a human being working for Dropbox through their website, but this keeps me going around in circles. I've 'chatted' with the chatbox. Didn't help either. I've never done a free Dropbox Plus trial. I just have a Basic account. Yet the amount has been withdrawn from my bank account. Unfortunately, none of the details shown on my bank statement matches the 12-digit alphanumeric code that Dropbox asks for on their 'Help' pages. Never before have I done business with a company that is so difficult to reach.
- SdiredaExplorer | Level 3The same thing happened to me. I got an email saying I would be charged once my trial was up, so I went to my account and talked to one of the bots on Dropbox AND they said I had the basic free plan. I was so confused when I got this email as I did not consent to upgrade and I did not give them my card information and then when I tried to "cancel" the trial, it said I had the basic free plan. There was nothing for me to cancel.
I need a refund as well and there's no way for me to contact Dropbox because it says my basic FREE plan doesn't have that option available yet they charged me $190.
Someone please help!!- WalterDropbox Staff
Hey Sdireda - sorry to hear you're having issues with this.
Did you upgrade or started a trial for a Dropbox plan at some point in the past? Do you have any other Dropbox account, associated with a different email address of yours perhaps?
Also, did you only receive this email notification or did you notice a charge as well?
- SdiredaExplorer | Level 3Hey, thanks for the quick response.
I did not sign up using any other email. It's my Gmail account and that's the email they sent the "7 day trial ends" to.
I tried to figure it all out when I got the email. I talked to a bot. And they said I have the basic free plan.
Then I figured i was okay & then I got charged $190.
I made the effort to cancel something I didn't even sign up for & it said I had nothing to cancel once I got into my account.
- jhorton2020New member | Level 2
I had a subscription that I had forgotten about that was charging me monthly. FINALLY, I cancelled it on 9/19/2024. But today, I was charge what looks like a yearly charge. But that charge does not show in my account. I have no idea how to find if I perhaps have a second account. I certainly did not mean to sign up for a plus account. Please help.
- WalterDropbox Staff
Hey jhorton2020 - sorry to hear about this.
Would it be OK if we reached out via email to have a further look internally?Let us know and we'll use the email address that's linked to your profile here, on our Community.
- jhorton2020New member | Level 2
Absolutely! Thank you for helping me!
- jhorton2020New member | Level 2
I cancelled my plan on 9/19/2024 for which I was paying monthly, but today I was charged what looks to be an annual fee. I have searched and this is the only account I know about. Also, the email about my payment sent me to this account. The payment is not posted in my dropbox account, but is in my paypal account. The notice of the payment came from Paypal and the merchant information says
Merchant
Dropbox
support-paypal@dropbox.com
+1 855-337-6726Something is not right. I will need my $127.79 back!
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!