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Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
Mark
Super User II
Super User II
Philene van Niekerk wrote:
I did not consent to this, this is daylight robbery. I also didn't give my card details???
Then you need to speak to your bank and card provider, not Dropbox, because somebody has cloned your card.
This is a Dropbox issue how can they upgrade after 30 days without my consent regardless if I had a free trial. I did not consent to an upgrade nor them to remove funds of my account how they please? This is theft
- Megan
Dropbox Community Moderator
Hey Philene van Niekerk, sorry to hear about that!
Did you use the steps that Mark provided, in order to open a ticket with our Support, by any chance?
If so, then feel free to send it over, in order for me to locate it on my end.
Thanks a bunch!
Good day thank you, I did follow the steps, but it didn't help much. I still want Dropbox to refund me
[email removed as per Community Guidelines]- How do I open a ticket to be refunded as I also opened a dispute case with my bank now
- The trial was also not 30 days I had a free trial the 29th of August and canceled this the 28th when I seen they stole money off my account.
- Megan
Hey @Philene van Niekerk!
I just created a ticket number on my end for you. Please check your Community-linked email address, and reply back to me from there.
Thanks!
