Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
Solved

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 years ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 years ago
I did not consent to this, this is daylight robbery. I also didn't give my card details???
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Philene van Niekerk wrote:
I did not consent to this, this is daylight robbery. I also didn't give my card details???

Then you need to speak to your bank and card provider, not Dropbox, because somebody has cloned your card.

  • Philene van Niekerk's avatar
    Philene van Niekerk
    New member | Level 2
    2 years ago
    This is a Dropbox issue how can they upgrade after 30 days without my consent regardless if I had a free trial. I did not consent to an upgrade nor them to remove funds of my account how they please? This is theft
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Philene van Niekerk, sorry to hear about that!

       

      Did you use the steps that Mark provided, in order to open a ticket with our Support, by any chance? 

       

      If so, then feel free to send it over, in order for me to locate it on my end.

       

      Thanks a bunch! 

       
      • Philene van Niekerk's avatar
        Philene van Niekerk
        New member | Level 2
        2 years ago

        Good day thank you, I did follow the steps, but it didn't help much. I still want Dropbox to refund me 
        [email removed as per Community Guidelines]

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!