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Robert H.73's avatar
Robert H.73
New member | Level 2
10 months ago
Solved

Fraudulent Credit Card charges?

I have a Basic Free account with Dropbox (5.25 GB) but while doing my 2024 accounts I have noticed a charge on 19 Septemer 2024 for 15,840 yen with a 12-digit reference number (QR56JV6G98J1). Looking...
billing
  • Robert H.73's avatar
    Robert H.73
    10 months ago

    Kudos to Phoebe at Dropbox – seems like there was mess-up and my CC information was being used by somebody else's account.  After checking, they deleted the CC information and are refunding the charges to my CC.

    My own negative comment is that it was hard to find the right contact portal for the first email to billing support but once I had that, the problem was resolved in 3 days.

    I don't think this was a fraud, or card clone because there have been no other suspicious charges to my card.

     

Robert H.73's avatar
Robert H.73
New member | Level 2
10 months ago

Kudos to Phoebe at Dropbox – seems like there was mess-up and my CC information was being used by somebody else's account.  After checking, they deleted the CC information and are refunding the charges to my CC.

My own negative comment is that it was hard to find the right contact portal for the first email to billing support but once I had that, the problem was resolved in 3 days.

I don't think this was a fraud, or card clone because there have been no other suspicious charges to my card.

 

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