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Forum Discussion
Get me out of Family Plan and Back to my normal plan
My plan was cancelled just an hour ago due to being added to a family plan accidentally by my client, and I just want my own plan back. If I go to leave the family plan, as suggested, I am only allowed to cancel the plan, and then it says that some of my files may be deleted due to going to basic. I don't want basic, I just want my old plan back. Can someone help? I cannot lose any files and want OUT of this family plan.
1 Reply
- Megan
Dropbox Community Moderator
Hi there, AlyssaWarnock, let's jump right into this!
Let's break things down. Keep in mind that if you joined a Family plan as a member and had an active paid Dropbox subscription before joining, your individual account should be automatically refunded for the prorated cost of your original plan when you joined the Family plan.
Now if you leave the Family plan, your account will be downgraded to a free Dropbox Basic plan, but you can then choose and upgrade to any individual plan that fits your needs.
When you leave the Family plan, you’ll keep all your files and folders, but you’ll lose access to the Family Room folder and the shared storage and features of the Family plan. If you exceed the storage quota of your new plan, Dropbox will stop syncing files to your devices, but you’ll still be able to access your files online.If you need something else, please let me know and I will be more than happy to help every step of the way.
