Forum Discussion

arturocruztorres's avatar
arturocruztorres
New member | Level 1
12 months ago

Got a PayPal charge but I'm on a Basic account

Hello! I changed my Dropbox subscription to basic (free) but forgot to cancel the PayPal subscription. Today my PayPal account charged the renewal even my dropbox subscription is free. Can you ...
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey arturocruztorres, thanks for reaching out to us.

Do you see your latest payment on your payments page?

If not, reaching out to our support team would be the best next step in resolving this.

You can contact them by opening a private browsing/incognito window and going to this page.

Submit your request and let us know when you have your ticket number.

Thanks!

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