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arturocruztorres's avatar
arturocruztorres
New member | Level 1
12 months ago

Got a PayPal charge but I'm on a Basic account

Hello! I changed my Dropbox subscription to basic (free) but forgot to cancel the PayPal subscription. Today my PayPal account charged the renewal even my dropbox subscription is free. Can you ...
billing
Payments
arturocruztorres's avatar
arturocruztorres
New member | Level 1
12 months ago

Hello Hannah,

Ticket #24670036: PayPal unwanted auto-renewal

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey arturocruztorres, sorry to jump in. 

    From what I can see, the ticket has ended up in a queue that’s not being generally monitored. Were you signed in to a Dropbox account while opening the ticket perhaps? 

    If yes, no worries; we can go ahead and open a ticket for you instead, so that we can look into this.

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