Forum Discussion

Ishaan Singh's avatar
Ishaan Singh
New member | Level 2
3 years ago

Got charged even after the free trial was canceled by me.

Despite canceling my Dropbox free trial before its expiration, I received a billing notification yesterday, and the corresponding amount was deducted from my account. I have already received a confir...
cancellations
Refunds
Ishaan Singh's avatar
Ishaan Singh
New member | Level 2
3 years ago

I did that and this is what I got. It is basically explaining me how to cancel dropbox subscription. Which I already had canceled on 12th of may.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

  • Ishaan Singh's avatar
    Ishaan Singh
    New member | Level 2
    3 years ago

    I have replied to your email just now.

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