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Adminhb1's avatar
Adminhb1
New member | Level 2
3 months ago

Haven't received my prorated refund after joining a Dropbox team

My Dropbox Plus subscription was automatically canceled after being accidentally merged with a Dropbox team account. I have not yet received a refund of $105.43 for this canceled subscription. Coul...
dropbox business
Dropbox Plus
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi there, Adminhb1, thanks for reaching out to our Community.

When did you join the Dropbox team, which cancelled your Plus subscription?

If it was during the weekend, it would make sense if the money hasn't returned to your account yet, but it should happen soon, now that the new week has started.

As for your plan, I'm afraid we can't change it for you.

If you don't want to be a member of this Dropbox team, you'll need to ask the admin of the team, to remove you and convert your account back to a free individual one.

Once that's done, you should be good to re-upgrade to your preferred personal plan.

I hope this helps, but let me know if you have any questions!

  • Adminhb1's avatar
    Adminhb1
    New member | Level 2
    3 months ago

    Hi Hannah,

    It was cancelled today. Can you please let me know the usual time for a refund?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      A refund usually takes about 3-5 business days, Adminhb1, so it should return to you by the end of the week, give or take.

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