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Adminhb1's avatar
Adminhb1
New member | Level 2
3 months ago

Haven't received my prorated refund after joining a Dropbox team

My Dropbox Plus subscription was automatically canceled after being accidentally merged with a Dropbox team account. I have not yet received a refund of $105.43 for this canceled subscription. Coul...
dropbox business
Dropbox Plus
Refunds
Adminhb1's avatar
Adminhb1
New member | Level 2
3 months ago

Hi Hannah,

It was cancelled today. Can you please let me know the usual time for a refund?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

A refund usually takes about 3-5 business days, Adminhb1, so it should return to you by the end of the week, give or take.

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