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Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

meetmagdalene's avatar
meetmagdalene
New member | Level 1
11 months ago

To be more specific. I am not having trouble cancelling the trial or my subscription.

I am not able to delete my account. This is the step that I cannot complete on my own as it would seem.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi meetmagdalene, just for clarification, you've cancelling your trial plan, and you're requesting to delete your account entirely, is that correct?

What error do you get when deleting your account via a desktop browser using these steps?

  • meetmagdalene's avatar
    meetmagdalene
    New member | Level 1
    10 months ago

    JayAccording to my apple subscriptions list I have successfully cancelled the trial plan, but when I go to try deleting my account (yes deleting my account entirely) it does not allow me because it complains I still have a subscription or trial, one or the other.

    See my screenshots. They match the OP's almost exactly.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi EdenM  & meetmagdalene - thanks for the additional information. 
    May we reach out via email to have a further look internally at this point? 

  • meetmagdalene's avatar
    meetmagdalene
    New member | Level 1
    10 months ago

    Yes please I need help

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the quick response meetmagdalene - I've just followed up via email so please take a look at your inbox and we'll take it from there.

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