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Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey EdenM, let me jump in here!

Based on the screenshot, it looks like you're on a Basic, free plan at the moment. I don't see any trial there.

Is it possible that you're accessing a different Dropbox account, hence you don't see the subscription there? 

Have you tried to contact Dropbox Support directly for this, since they have more tools in order to investigate?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

Let me know more! 

EdenM's avatar
EdenM
New member | Level 2
10 months ago

Hi, Please read the first sentence entirely. It says ' Renews on at €6.99 (with add....' 

This is the correct account. 

The only issue here is how Dropbox does not have a cancel subscription button and customers have to chase down support pages for the same issue. 

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