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Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi EdenM  & meetmagdalene - thanks for the additional information. 
May we reach out via email to have a further look internally at this point? 

meetmagdalene's avatar
meetmagdalene
New member | Level 1
10 months ago

Yes please I need help

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the quick response meetmagdalene - I've just followed up via email so please take a look at your inbox and we'll take it from there.

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