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Rachapong's avatar
Rachapong
New member | Level 1
1 year ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    1 year ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

EdenM's avatar
EdenM
New member | Level 2
1 year ago

Hello can I get some help with this? 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

I just sent you an email to investigate as well EdenM - whenever you get the chance, have a glance at your inbox and we'll pick it up from there. 

  • EdenM's avatar
    EdenM
    New member | Level 2
    1 year ago

    Perfect. Thank you for canceling it from your end. My issue has been resolved. Hopefully, this bug can be fixed by including a cancel subscription button.

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