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Having trouble cancelling my trial and deleting my account
Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"
So, when I click on "Manage subscriptions" button,...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey meetmagdalene, sorry to see you're having trouble cancelling your Dropbox trial.
How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?
i am having same issue aswell, i tried all browsers and different devices, it doesnt show me cancel button. Why is it so hard to cancel a plan
no cancel button.
- Nancy
aryankkkkkkkkkkk, which platform did you use to upgrade your Dropbox account originally? Was it www.dropbox.com, or Google Play/iTunes?
it was dropbox.com only
- Nancy
Thanks for clarifying! Can I go ahead and log a ticket for you then to the email address you’ve linked to your Community profile here?
yes sure! thank u
my trial has 3 days left please help me cancel before that
- Megan
Hey aryankkkkkkkkkkk, I just sent you an email! 📩
Reply back to me, and we'll investigate further.
Cheers!
ok thank you.
i have replied to that mail yesterday only
