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Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

aryankkkkkkkkkkk's avatar
aryankkkkkkkkkkk
New member | Level 2
9 months ago

it was dropbox.com only

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for clarifying! Can I go ahead and log a ticket for you then to the email address you’ve linked to your Community profile here?

  • aryankkkkkkkkkkk's avatar
    aryankkkkkkkkkkk
    New member | Level 2
    9 months ago

    yes sure! thank u 

    my trial has 3 days left please help me cancel before that

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey aryankkkkkkkkkkk, I just sent you an email! 📩

    Reply back to me, and we'll investigate further.

    Cheers!

  • aryankkkkkkkkkkk's avatar
    aryankkkkkkkkkkk
    New member | Level 2
    9 months ago

    ok thank you. 

    i have replied to that mail yesterday only 

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