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Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey lguenther1, can you send me a screenshot of the options you see here, when trying to cancel your Backup trial?

bestvirut's avatar
bestvirut
New member | Level 2
8 months ago

I also want to cancel Dropbox Plus 6 month Trial for Seagate Harddisk plan. My user is [removed] and there is no cancel button as shown in the picture.
Please do it for me.

[personal information removed per the Community's Guidelines]

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey bestvirut, thanks for posting here today!

    I just sent you an email, in order for us to have a closer look into this.

    Reply back to me, and we'll take it from there. Thanks a bunch! 

    • bestvirut's avatar
      bestvirut
      New member | Level 2
      8 months ago

      Already replied your email, Megan. Please help remove trial subscription

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