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barbarad's avatar
barbarad
New member | Level 2
2 months ago

Help! Dropbox charged me AFTER I canceled my subscription

Dropbox Plan Family Payment Method Credit Card How did you upgrade?   Question or Issue I was being very careful to make sure I transferred all necessary files to my new platform. Once I was...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi barbarad, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

barbarad's avatar
barbarad
New member | Level 2
2 months ago

Thank you so much for the quick response. I hope the link is productive, but at least it is a step!

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