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Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey JG25, would it be OK if we sent you an email to have a further look internally? 

Mike Ko's avatar
Mike Ko
New member | Level 2
3 years ago

I'm having the same issue.  No longer have access to a previous domain so I can't access my plus account.  Please contact me via email.  I have the plus account email, billing transaction ID, Card # and expiration.  Please help 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there, Mike Ko, how are you today?

     

    I just sent you an email, in order for us to have a closer look into this.

     

    Keep me posted!

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