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Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Tmack31! I hope it’s OK to jump in.

 

Are you being billed for a direct Dropbox subscription, or for a plan that has been upgraded via the App Store/Play Store?

 

You can double check this by looking up the last charges on your bank statement.

Tmack31's avatar
Tmack31
New member | Level 2
3 years ago

Nancy-

 

it says "dropbox plus", so i'm not sure which this is.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tmack31, can I send you an email, in order for us to have a closer look into this? 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Tmack31, I just sent you an email.

         

        I'll see you there, cheers!

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