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Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Tmack31's avatar
Tmack31
New member | Level 2
3 years ago

Nancy-

 

it says "dropbox plus", so i'm not sure which this is.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Tmack31, can I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tmack31, I just sent you an email.

     

    I'll see you there, cheers!

  • HH2Harris's avatar
    HH2Harris
    New member | Level 2
    3 years ago

    Hi - I also need to cancel an account from an old employer that I no longer have access to but am still paying for. Can someone please reach out to help me cancel this account? Thank you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey HH2Harris, sorry to hear about this.

     

    In cases like this, I'd recommend using this form to contact our support team for direct assistance. 

     

    Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information along with an email address we can reach you at. 

     

    I hope this helps!

  • HH2Harris's avatar
    HH2Harris
    New member | Level 2
    3 years ago

    Hi Walter - Thank you but I did that last week and no one has responded to the request. Will you or someone that can help please email me at [removed per the Dropbox Community Guidelines] to resolve?

     

    Heather

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, HH2Harris, I just sent you an email, so we can investigate this further.

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